The Pilates Class Online Privacy Policy

Effective Date: 8/25/2021

This privacy policy (“Policy”) explains how all information, including information about you

(the “User”), is collected, used, and disclosed by The Pilates Class Online LLC(“The Pilates

Class,” “we,” “us,” and “our”). We use the streaming services (collectively, the “Platform”)

owned and operated by Good Tripper LLC (“Instill”) to provide the content available at

thepilatesclass.com and on other The Pilates Class branded applications (collectively, the

“Services”). This Policy covers your use of the Platform and Services, as well as all other

interactions (e.g., customer service inquiries, user conferences, etc.) you may have with us. By

accessing the Platform or using the Services, you agree to our collection, use, and disclosure of

your information as outlined in this Policy. We may modify this Policy from time to time. Your

continued use of the Platform and/or Services constitutes your acknowledgement and agreement

to any updated Policy.

If you do not agree with this Policy, do not access or use the Services, Platform, or any

other aspect of our business.

1. Personal Information We Collect

When you access our Platform or use the Services, we collect and store certain

information about you, including Personal Information (defined below), your IP address,

and standard web log information, such as your browser type and the pages you accessed

on our Services. If you do not agree to our collection of this information, you may not be

able to use all or part of our Platform or Services.

“Personal Information” is information that, alone or in combination with other

information in our possession, could be used to personally identify you. We collect the

following categories of Personal Information and other information as described below:

a. Information You Provide

Information You Provide Directly. We may collect or receive the following

categories of Personal Information when you access the Platform, request to

receive information about The Pilates Class or our Services, create an account,

verify your identity, use any of the Services, or otherwise communicate with us,

including through customer support channels.

●Account Information, such as your name, email address, password, and

free trial or subscription plan information, including sign-up, expiration,

and renewal dates, as well as referral and promotional code information.

●Payment Transaction Information, such as:

o Name associated with your payment method;

o Time of transaction and amount paid;

o Items and quantities purchased; and

o Delivery name and address.

Note: payment method information, such as credit card number and billing

address, are collected and processed through a third-party service, and we

will not have access to such information.

●Identity Verification Information, such as:

o Name, mailing address, email address, phone number; and

o Government-issued documentation, such as driver’s license or

passport.

We may also collect information, including Personal Information, that you

voluntarily provide to us when you:

●participate in surveys or promotions;

●register for, attend, or participate in conferences, webinars, or events;

●provide us feedback or comment on our blogs or social media pages; and

●submit information to us so that we can assess potential business

opportunities.

b. Information We Automatically Collect

We automatically collect certain information when you access the Platform or use

the Services, such as:

●Electronic & Online Identifiers (IDs), such as:

o If on a mobile device: mobile carrier, and device IDs;

o If using a browser: operating system, browser type; and

o Internet Protocol (IP) address.

●Internet Activity Information, such as:

o Your “log-in” and “log-out” information;

o The pages that you visit before, after, and while using our Services;

o Pages you visit, links you click, and the content you view on the

Platform;

o Other log file information, which may include your web request,

number of clicks and how you interact with links and content on

the Platform and Services, and other such information.

We collect information using Cookies (as defined below) and other tracking

technologies directly and through third-party service providers, such as

“Cookies,” which are small text files that websites send to your computer or

mobile device. This includes session Cookies (which are deleted once you close

your browser) and persistent Cookies (which remain on your computer or device

until you delete them or they expire). Read more about your choices when it

comes to Cookies in Part 6 of this Policy.

We may use Cookies for the following purposes:

●when it is operationally necessary for us to provide you access to our

Platform or Services. This also includes tracking behavior in order to

protect against irregular, fraudulent, or possibly illegal behavior on our

Platform or Services;

●to assess the performance of how you and others use our Platform and

Services (for more information, read the Analytics section below); and

●to enhance the functionality of our Platform or Services. This includes

identifying you when you sign into our Services and keeping track of your

preferences, interests, or past items viewed.

We use the third-party analytics tools, such as:

●Amplitude.

●Braze.

●Mux.

Our Services may contain social media buttons and email integrations such as

Facebook, LinkedIn, Twitter, Instagram, and Gmail. These features may collect

your IP address, which page you are visiting on our Services, and may set a

Cookie to enable the feature to function properly. Your interactions with these

platforms are governed by the privacy policy of the companies providing them.

c. Information from Third Parties

We may collect and receive information about you, including Personal

Information, from third parties. In addition, we may receive demographic and

business industry information about you from third parties to help us better

understand our users and to improve and market the Services.

2. How We Use Your Information

We use information that we collect about you for the following purposes:

●To develop and provide you with the Platform and Services, including to:

o manage accounts and provide the Services;

o determine your eligibility for our Services;

o improve, personalize, and enable your use of the Platform and Services;

and

o develop new products and features.

●To protect The Pilates Class, our users, and the public, and comply with

applicable law, regulation, or legal process, including to:

o validate user information for fraud and risk detection purposes;

o resolve disputes and protect the rights of users and third parties;

o respond to claims and legal process (such as subpoenas and court orders);

o monitor and enforce compliance with the applicable Terms; and

o prevent or stop any activity that may be illegal, unethical, or legally

actionable.

●To operate our business, including to:

o process orders and deliver content and products;

o manage and enforce contracts with you or with third parties;

o resolve disputes, collect fees, and troubleshoot problems;

o prevent potentially fraudulent, prohibited, or illegal activities, and enforce

our Terms;

o manage our corporate governance, compliance, and auditing practices; and

o generate anonymized or aggregated data.

●To communicate with you as part of your use of Services, including to:

o respond to requests or questions you submit to our support staff;

o send you surveys and get your feedback about the Services; and

o otherwise contact you with Services-related notices.

●To market to you, including to:

o determine your eligibility for certain programs, events, and offers;

o inform you of our products, services, features, or promotions; and

o provide you with newsletters, articles, reports, and announcements.

●For any other purpose for which you expressly authorize us to use your

information.

3. How We Share Your Information

We will only share your information with the categories of third parties listed below for

the purposes described in this Policy, unless otherwise noted at the point of collection.

●Authorized Service Providers that limit how they use your information and

promise to keep your information confidential;

●Other parties under the circumstances described below:

o for legal reasons, including:

▪ with companies that verify your identity for us and detect fraud;

▪ with legal and financial advisors, auditors, examiners, and certain

(including potential) investors; and

▪ with companies that may acquire us, if we are involved in a

merger, acquisition, or sale of assets.

o to comply with applicable law, regulation, or legal process, including to:

▪ comply in good faith with law enforcement or national security

requests;

▪ comply in good faith with legal process, such as a court order or

subpoena (including in a country other than your home country);

▪ protect your, our, or othersʼ rights, property, or safety;

▪ enforce our policies or contracts and collect amounts owed to us;

▪ assist with an investigation or prosecution of suspected or actual

illegal activity.

o to further public policy goals, including:

▪ publishing reports that incorporate aggregated, non-personally

identifiable information about customer attributes, transactions,

and behavior;

▪ sharing data containing aggregated and/or non-personally

identifiable customer information with nonprofit or non-partisan

organizations, academic institutions, think tanks, trade

associations, consultancies, or similar organizations, only if they

have signed an agreement with us that restricts how they can store,

access, share, and use the information.

o for any other purpose and to any other person with whom you expressly

authorize us to share your information or which you post publicly (such as

comments on video content or social media pages).

4. Your Privacy Choices & Rights

If you have an account with The Piates Class, you can review and update your Personal

Information in the account settings at any time by logging in to your account.

Data protection laws in certain jurisdictions differentiate between the “controller” and

“processor” of information. In general, our users are the controllers of the data on the

Platform and Services. In general, The Pilates Class is the processor of the data provided

by its Users and the controller of non-User-generated data and other non-publicly

available or accessible information it collects and/or solicits.

a. Notice to Non-U.S. Users

Your data will be transferred outside of your home country to the United States.

As such, you may have additional rights based on your home country or location.

The Pilates Class is committed to complying with all laws and regulations that

may apply to The Pilates Class’s collection, use, and disclosure of Personal

Information. For example, data located in the EU may be subject to the General

Data Protection Regulation (“GDPR”), which allows for eligible data subjects to

withdraw their consent to the collection and processing of Personal Information,

as well as to exercise the following rights:

●Right to be Informed.

●Right to Access.

●Right to Rectify.

●Right to Erasure.

●Right to Restrict Processing.

●Right to Data Portability.

●Right to Object.

●Rights related to Automated Individual Decision-Making and Profiling.

Users from the European Economic Area (EEA) also have the right to opt out of

Cookies. If you believe you are entitled to certain rights based on your home

country or location, please contact us by email at info@thepilaesclass.com. You

may also have the right to complain to a data protection authority about our

collection and use of your Personal Information. For more information, please

contact your local data protection authority.

Withdrawing your consent will not affect the lawfulness of any processing we

conducted prior to your withdrawal, nor will it affect processing of your Personal

Information conducted in reliance on lawful processing grounds other than

consent.

Our legal basis for collecting and using the Personal Information described above

will depend on the Personal Information concerned and the specific context in

which we collect it. However, we will normally collect or process Personal

Information from you only where we have your consent to do so, where we need

the Personal Information to perform a contract with you, or where the processing

is in our legitimate interests and not overridden by your data protection interests

or fundamental rights and freedoms. In some cases, we may also have a legal

obligation to collect Personal Information from you or may otherwise need the

Personal Information to protect your vital interests or those of another person.

b. Notice to California Users

California law permits users who are California residents to request and obtain

from us once a year, free of charge, a list of the third parties to whom we have

disclosed their Personal Information (if any, and as defined under applicable

California law) for such third parties’ direct marketing purposes in the prior

calendar year, as well as the type of Personal Information disclosed to those

parties. If you are a California resident and would like to request this information,

please submit your request to info@thepilatesclass.com.

This Supplemental California Privacy Notice only applies to our processing of

Personal Information that is subject to the California Consumer Privacy Act of

2018 (“CCPA”). The CCPA specifies that natural persons who are California

residents have the right to know what categories of Personal Information we have

collected about them and whether we have disclosed or sold that Personal

Information for a business purpose (e.g., to a service provider) in the preceding

twelve (12) months. For purposes of the CCPA, we do not “sell” Personal

Information, nor do we have actual knowledge of any “sale” of Personal

Information of minors under 16 years of age.

Categories of Personal Information we may collect about you:

●Identifiers (ex: name, email address, mailing address, phone number);

●Personal Information categories listed in the California User Records

statute (Cal. Civ. Code § 1798.80(e)) (ex: passport number, driver’s

license or state identification card number, or financial information,);

●Protected classification characteristics under California or federal law

(ex: age, gender, or sex);

●Commercial information (ex: sales engagement history);

●Internet or other electronic network activity information (ex: IP

address, unique personal identifier, web history, advertising history);

Categories of third parties who we may share that information:

See Part 3 of this Policy;

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights:

You have the right not to receive discriminatory treatment from us for

exercising the privacy rights granted by the CCPA.

c. Notice to Nevada Users

If you are a resident of Nevada, you have the right to opt out of the sale of certain

Personal Information to third parties who intend to license or sell that Personal

Information. Please note that we do not currently sell your Personal Information

as sales are defined in Nevada Revised Statutes Chapter 603A. If you have any

questions, please contact us as at info@thepilatesclass.com.

d. Verifiable User Requests

Only you, or someone legally authorized to act on your behalf, may make a

verifiable user request related to your Personal Information. You may also make a

verifiable user request on behalf of your minor child. In order to verify your

request, we will ask you to provide your name, email address, and certain other

pieces of identifying information. Once you or your authorized agent has

submitted the requested information and any necessary supporting documentation,

we will confirm the information by reviewing it against our records and may

additionally use the services of a third-party service provider to verify your

identity. The only purpose for which we will use such submitted information is to

verify your identity and once the submitted information has been used for that

purpose, it will be deleted from our records in accordance with this Policy. To

designate an authorized agent, please contact us as at info@thepilatesclass.com.

5. How We Protect & Store Your Information

We store and process your Personal Information using third-party servers located in data

centers in the United States. We employ administrative, physical, and technical

safeguards, including firewalls and data encryption, designed to protect your information

from unauthorized access and to comply with applicable privacy laws in the states and

countries in which we operate. Your Personal Information will be kept on our servers or

on those of our service providers and only those employees that require it for the

purposes of their duties will have access to your Personal Information.

Despite these efforts, no security measures are perfect or impenetrable and no method of

data transmission can be guaranteed to prevent any unauthorized interception, access,

disclosure, alteration, destruction, or other type of misuse. We also depend on you to

protect your information. Therefore, we urge you to take adequate precautions to protect

your personal data as well, including never sharing your account password with anyone.

If you become aware of any breach of security or privacy, please notify us immediately.

To the fullest extent permitted by applicable law, we do not accept liability for

unauthorized disclosure.

If The Pilates Class learns of a systems security breach, we may attempt to notify you

electronically so that you can take appropriate protective steps. By using the Services,

you agree that we may communicate with you electronically. We may post a notice on the

Platform or through the Services if a security breach occurs. We may also send an email

to you at the email address you have provided to us. Depending on where you live, you

may have a legal right to receive notice of a security breach in writing. To receive free

written notice of a security breach (or to withdraw your consent from receiving electronic

notice of a security breach), please contact us at info@thepilatesclass.com.

a. International Data Transfers

All information processed by The Pilates Class or our service providers may be

transferred, processed, or stored anywhere in the world, including in countries that

may have data protection laws that are different from the laws where you live.

Your information may be accessible to the courts, law enforcement, and national

security authorities of the United States. We endeavor to safeguard your

information consistent with the requirements of applicable laws. If your Personal

Information is transferred to a country other than your home country, we will take

measures to protect your Personal Information with appropriate measures, such as

contract clauses. To obtain more information about our policies and practices with

respect to service providers outside your country, please contact us as at

info@thepilatesclass.com.

b. Data Retention

We retain Personal Information we collect from you where we have an ongoing

legitimate business need to do so (for example, to provide you with a service you

have requested or to comply with applicable legal, tax, or accounting

requirements). When we have no ongoing legitimate business need to process

your Personal Information, we will either delete or anonymize it or, if this is not

possible (for example, because your Personal Information has been stored in

backup archives), then we will securely store your Personal Information and

isolate it from any further processing until deletion is possible.

c. Links to Third-Party Platforms

The Services may contain links to (or allow you to link to) other third-party

services or websites. We do not control the information collection of third-party

services or websites that can be reached through such links. This Policy only

covers the privacy practices of The Pilates Class. It does not apply to the practices

of third-party websites, services, or applications, even those who we have

partnered or integrated with. We encourage you to be aware when you are linking

to a third-party service or website and to read the privacy statements of any

third-party service or website that collects personally identifiable information.

Third-party services handle your information in accordance with their own

practices and privacy policies. We are not responsible for their policies, practices,

or handling of your information.

6. Cookies & Do-Not-Track Signals

When you use the Platform or Services, we and certain business partners and vendors

may use essential and non-essential Cookies and other tracking technologies to recognize

you as a customer; customize the Services and other content; measure the effectiveness of

promotions; perform a wide range of analytics; mitigate risk and prevent potential fraud;

and to promote trust and safety across the Platform and Services. Certain Services are

only available through the use of Cookies, so if you choose to disable or decline Cookies,

your use of certain Services may be limited or not possible. Please note that a third-party

website may place Cookies of its own. We have no control over third-party websites or

the Cookies they set.

Do-Not-Track ("DNT") is an optional browser setting that allows you to express your

preferences regarding tracking by advertisers and other third parties. We do not respond

to DNT signals.

7. Information About Children

The Services are not directed to children under the age of 16. If we obtain actual

knowledge that we have collected Personal Information from a child under the age of 13,

for purposes of the US Children’s Online Privacy Protection Act, a child under the age of

16, where GDPR is applicable, or from a California resident child under the age of 18, for

purposes of the Online Eraser Law, and do not otherwise have verifiable parental consent

to collect and process such Personal Information, we will promptly delete it unless we are

legally obligated to retain such data. Contact us if you believe that we have mistakenly or

unintentionally collected information from an underage User or you would like to request

the deletion of your User data pursuant to this section.

8. Changes to this Policy

We are always improving, and we may occasionally modify or update this Policy

accordingly. Any information that we collect is subject to the policy in effect at the time

such information is collected. We may, however, modify and revise this Policy from time

to time. If we make any material changes to this Policy, we may use the email address or

other Personal Information you’ve provided to us to notify you of such changes, post a

notification on the Platform, or provide a notification through the Services, and we will

indicate when such changes will become effective in any such notice. It is your

responsibility to periodically monitor and review this Policy and any changes we make.

By continuing to access or use the Platform or the Services after those changes become

effective, you agree to be bound by the revised policy.

9. Contact Information

If you have questions or concerns regarding this Policy, or any feedback pertaining to

your privacy and the Services that you would like us to consider, please email us

at info@thepilatesclass.com or reach out to us at:

The Pilates Class

8644 Wilshire Blvd

Beverly Hills, CA 90211-2925